Widget
The ThroughLine widget is a web page embedded in an iframe, enabling you to provide helpline support directly within your safety center or website, without having to build your own user experience.
Use of the ThroughLine widget requires an agreement with ThroughLine. Don't yet have an agreement? Get in touch. Integration of the widget is covered in our article, Integrate the widgetο»Ώ.
Yes, however getting analytics from the widget requires some additional development work as covered in our article, Set up widget analyticsο»Ώ.
The widget automatically detects a userβs country based on their IP address. This sets the default location and displays the most widely available services for that country. You can also preconfigure a default topic. Users can manually change the country or narrow their search to a more specific location, such as a state or region.
The banner shows a quick-call button for emergency services only in countries where suicide is decriminalized. It is not shown in locations where suicide is illegal or the legal status is unclear. Based on the user's IP location, it displays a single, verified emergency number, prioritizing ambulance services to minimize risk and ensure appropriate care. All numbers are sourced from official government records, verified by three sources, and reviewed every 9 months. To protect user safety, the banner cannot be removed.
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