FAQ's
Widget
3min
what is the throughline widget? the throughline widget is a web page embedded in an iframe, enabling you to provide helpline support directly within your safety center or website, without having to build your own user experience how can i get started using the throughline widget? use of the throughline widget requires an agreement with throughline don't yet have an agreement? get in touch integration of the widget is covered in our article, integrate the widget docid\ g6miksgiux0wlqapcve8o can i get end user analytics from the widget? yes, however getting analytics from the widget requires some additional development work as covered in our article, set up widget analytics docid\ zmybvyuzyc0skdmydgqbe how does country detection work on the widget? the widget automatically detects a userβs country based on their ip address this sets the default location and displays the most widely available services for that country you can also preconfigure a default topic users can manually change the country or narrow their search to a more specific location, such as a state or region how does the emergency services banner work? the banner shows a quick call button for emergency services only in countries where suicide is decriminalized it is not shown in locations where suicide is illegal or the legal status is unclear based on the user's ip location, it displays a single, verified emergency number, prioritizing ambulance services to minimize risk and ensure appropriate care all numbers are sourced from official government records, verified by three sources, and reviewed every 9 months to protect user safety, the banner cannot be removed