Working with ThroughLine
Welcome! 👋
Thanks for taking the first step to support people in crisis with ThroughLine.
Whatever your use case, ThroughLine enables you to provide brand-aligned crisis support experiences that are quick and easy to implement.
Our Developer Docs provide everything you need to know to get started.
Got questions? We're here to help. Reach out to speak with our team.
ThroughLine dataset
All ThroughLine products are powered by the largest, most comprehensive helpline directory in the world. Built and maintained in-house, it includes 1,500+ vetted and verified services, across 170+ countries covering:
- 24 crisis topics
- 15 specialties
- 5 contact methods
- 3 human support types
To be included, each service has to pass our qualification criteria. We then verify its information and commitment to clinical standards through direct contact with staff at the helpline. We maintain our information daily to keep it fresh and up to date.
Core data infrastructure
- Volunteers
- Counselors
- Peers
ThroughLine products
Whether you want to embed support within your safety center or website, refer users to an external resource, or integrate helpline data directly in your app – we've got you covered. Review our products below and explore this documentation to learn how to integrate each product.
Product | Description | Use cases |
|---|---|---|
API | Helpline dataset available as an API | Custom integrations |
Web app | White-labeled, mobile-responsive helpline search platform, hosted on a unique URL. | Signposting & in-product referrals |
Widget | White-labeled, mobile-responsive embeddable widget | Safety centers and websites |
Get in touch
Want to explore how ThroughLine might help you support your users? We'd love to chat and see how we might help. Reach out to speak with our team.